Logging+In+Issues

Logging In Issues

Please contact your supervisor or the drug court coordinator to send a request to the IGSR technical support team. Note: Please be sure to complete the SMART New User Request form in its entirety. Username means the staff person’s first name and last name. We must also have an email address in order to send the staff person their password/pin. Please be sure to include the supervisor’s email address in the appropriate space on the form if that staff person does not have an email address.
 * 1. Adding a new SMART User **

This message appears when a person tries to log in incorrectly for more than three times. The system responds that the account is disabled, so please contact the SMART help desk at 301-397-2330  begin_of_the_skype_highlighting 301-397-2330  end_of_the_skype_highlighting    begin_of_the_skype_highlighting    301-397-2330   end_of_the_skype_highlighting  or igsrsupport@umd.edu The system is case sensitive. Please make sure that you enter the password correctly by checking the CAPS lock key.
 * 2. Account Disabled **

This message appears when the person did not log out from the previous session. When tried to log in, if the system responds that the account is already in use, please contact the SMART help desk at <span class="skype_pnh_print_container">301-397-2330 <span class="skype_pnh_container"><span class="skype_pnh_mark"> begin_of_the_skype_highlighting <span class="skype_pnh_highlighting_inactive_common"><span class="skype_pnh_textarea_span"><span class="skype_pnh_text_span">301-397-2330  <span class="skype_pnh_mark">end_of_the_skype_highlighting   <span class="skype_pnh_container"><span class="skype_pnh_mark"> begin_of_the_skype_highlighting <span class="skype_pnh_highlighting_inactive_common"> <span class="skype_pnh_dropart_span"> <span class="skype_pnh_textarea_span"><span class="skype_pnh_text_span"> 301-397-2330   <span class="skype_pnh_mark">end_of_the_skype_highlighting  or igsrsupport@umd.edu. Please make sure to use the log out tab to exit the system.
 * 3. Account already in use **

** 4.I cannot remember my password or PIN **
Please contact the SMART help desk at <span class="skype_pnh_print_container"><span class="skype_pnh_print_container">301-397-2330 <span class="skype_pnh_container"><span class="skype_pnh_mark"> begin_of_the_skype_highlighting <span class="skype_pnh_highlighting_inactive_common"><span class="skype_pnh_textarea_span"><span class="skype_pnh_text_span">301-397-2330  <span class="skype_pnh_mark">end_of_the_skype_highlighting   <span class="skype_pnh_container"><span class="skype_pnh_mark"> begin_of_the_skype_highlighting <span class="skype_pnh_highlighting_inactive_common"> <span class="skype_pnh_dropart_span"> <span class="skype_pnh_textarea_span"><span class="skype_pnh_text_span"> 301-397-2330   <span class="skype_pnh_mark">end_of_the_skype_highlighting  or igsrsupport@umd.edu. Note: We must have an email address in order to reset the password/pin. Please be sure to copy and paste the password and pin into SMART when you receive the email.

** 5. I cannot remember the URL for SMART ** The URL is **[|https://smart.bgr.umd.edu]**